Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Sorry to hear you're having some issues with signing into your online account. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. This video is about how to use any website that has been blocked by Virgin Media. 140Sorry to hear about this issue with changing your safesearch settings via My VM đ virg. Virginmedia. Virgin Media; My Virgin Media; Shop; Help;. For more tips on how to keep your kids safe online, visit Internet Matters. 168. VPN operates fine for use with : Virus Safe : Enabled. Complete your profile. 4. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Chatter and natter. 222. 1. They come in all shapes and sizes, from stand-alone software to customisable settings within your computerâs operating system or web browser. Forgot your email address ? If youâre not using your own device, read our help on private browsing before you sign in. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. In response to lotharmat. If you donât have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Just knowing what theyâre doing and who theyâre talking to is usually enough to guide them from trouble. on â21-03-2023 15:29. Learn how you can change Web. More about Web Safe. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Itâll automatically detect and remove viruses, malware, ransomware and spyware. Please try again later. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. 222. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. com. Options. on â10-06-2023 13:58. 1. All devices would need to be re-connected to the WiFi. AS Name. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Forum; Apps. Forum; Apps. run the Standard test and confirm the. AtlasVPN: A fast and secure VPN that is great for streaming. When I try to mess with the settings on My Virgin Media I get a message saying â Sorry the changes you. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. on â15-04-2023 15:47. The results of queries to the Virgin Media DNS server gave the following results. Virgin Media. Virgin Media. on â01-02-2023 14:12. Here youâll find all the help you need for Virgin Media related problems and issues. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. If you want to protect children, then click on the Child Safe filter. They come in all shapes and sizes, from stand-alone software to customisable settings within your computerâs operating system or web browser. The Web Safe function was working properly for the full year that I was. These are two settings â Virus Safe and Child Safe. 0. Faced. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. I can not access the Manage your websafe settings via my app or via my pc. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Iâve done a pin reset on the router, but nothing, Iâve checked the âAS nameâ at 1. 168. Virgin Media Web Safe allows you to restrict certain types of. Home Phone. Parental controls block websites and applications that you think are unsuitable for your child. Iâm sorry to hear of the issues that youâre having with your web safe settings at the moment. The computers and devices you wish to authorise are set up so that. Select the Settings cog in the top right-hand corner. We'll go over how to set up the filter, what. Click here to view more details on content filters from Virgin Mediaâs Web Safe. Hi Ryan, Thanks for posting and welcome to our community đ. Plug in your Virgin Media router. These are two settings â Virus Safe and Child Safe. com (blocked by Web Safe), bestvpn. 1. Go to Account settings, then Account details b. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Phone. Whether itâs step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Parental Controls and select the setting to âoffâ to disable parental controls. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. 168. Go to 192. Itâs important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device itâs installed on. I have switched off-on-off the web safe settings. uk Server: cache1. Virgin Phone Switchover. Networking and WiFi. I've taken a look at the threads you hav. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. 1. Then click on Manage services. If it was a scam, they will be able to help and protect you from falling victim to fraud. Hopefully when that thread concludes it will also resolve your issue. Go to My Apps. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. The WebSafe issues started a few weeks ago. 159. Qurento. 8. My Virgin Media makes managing your account easier with all your information in one place. Just knowing what theyâre doing and who theyâre talking to is usually enough to guide them from trouble. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. 0 you will need to use 192. See. Back up your device using iCloud or your computer. 8. So whether it's technical issues, hub problems or you need support, weâll help you with our complete set of general help guides and answers â like our billing and payments help guides. Try both Mac and Windows. 168. Tap Install Now. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. When you see the âStarting Upâ screen, you can pull the tab out of the remote. 140 and not, the expected, 81. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 9. For best. To confirm private browsing is on, you will see the word inPrivate beside your address bar. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 4. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Child Safe is easily customisable by clicking on the Categories,. Changing Virgin Media Web Safe Settings on Desktop. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Site was glitchy earlier this afternoon but now seems to be work. These are two settings â Virus Safe and Child Safe. 220. Virgin Media. co. Open Advanced settings. Options. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Why is this marked at solved. When prompted, enter the settings. Switched On Families. 168. Expand the Email option. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. These are both DNS content filters that adjust the behaviour of the VM default DNS. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Login to the Virgin Media online account and check the Web Safe settings. 222. Hi Trying to find a solution to why I cannot access the settings for web safe. 168. My Virgin Media, making managing your account easier with all your information in one place. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Once logged in you will see 2. ExpressVPN. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. 9. Could it be a different situation, i. 0 Kudos. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. All seem okay. Virgin Media customers can get unlimited online protection for all your devices for just ÂŁ3 a month, with Virgin Media Internet Security powered by F-Secure. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings â the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. If, however, you're still experiencing the problem, please pop back to us. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. If you changed the computer's network settings to use any Public DNS does that re-gain access. 222 and 208. Joining in. 168. Parental controls block websites and applications that you think are unsuitable for your child. com and weâll look into them. 1. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. 8) and this will bypass the websafe filter. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Login to the Virgin Media online account and check the Web Safe settings. Regards, Steven_L. Gateway 192. Click: Web Safe. AS Name. It'll help to. Manage Your Account. 1 or 192. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. g. 15-02-2023 21:11 - edited â15-02-2023 21:15. You may want to start by seeing what your site report looks like using a tool like Blocked. To get around this, you need to turn Web Safe off. See where this Helpful Answer was posted. 222 and 208. on â10-06-2023 13:58. Pick a category to get started. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. You can find out more FAQs about Web Safe here. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. Select the SPAM setting youâd like to use: Reject All Spam messages. 255. Click on My Apps then Web Safe. These are two settings â Virus Safe and Child Safe. Security matters. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. I will send a private message - watch out for the purple envelope inviting you in. Our next-generation Hub works alongside Virgin Mediaâs ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Whatâs more, itâs compatible with all. Protect every device connected to your home WiFi â no matter which mobile provider youâre with â with Web Safe, which comes with. Parental controls block websites and applications that you think are unsuitable for your child. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. Options. For fraudulent e-mails, forward to phishing@virginmedia. 99. 0 Kudos. And we donât mean wrapping them in bubble wrap. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page â NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Access your Hub's configuration page - default web address: 192. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. com IMAP Port. on â27-08-2023 09:39. 123. Itâs been going on for weeks but occasionally the emails return to normal. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media routerâs modem-only mode may have been one of the configurations you previously accessed using the preceding address. g. Also check the. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 4. You can change this by clicking on the toggle to switch on or off when needed. VirginMedia. -- I'm a Very Insightful Person,. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. on â13-06-2022 11:42. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Instructions here for WIndows PCs. If your websafe option is off, then the toggle will be greyed out. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site wonât allow us. That's all well and good, but it means people looking. IMAP Security. Phone. com). com nslookup protonvpn. Post back here to have issue flagged to the forum team. If your websafe option is off, then the toggle will be greyed out. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 9. opens perfectly in both Firefox and in Edge. 1 technology, is designed to power the next-generation of connected devices â including modern smartphones. Navigate to the My Apps tab and select Web Safe from the menu. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I have 3 devices. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. These are two settings â Virus Safe and Child Safe. Need to contact Virgin Media Customer Services?. The website will not allow access to the âmanage settingsâ page and you just go round in a circular loop to the paid security service option. Click: Settings. Bypass Child Safe & Virus Safe. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Tech Chatter. 1 To set Virgin Mediaâs parental controls, go to My Virgin Media and select Sign in in the top corner. desktop. The iPhone can access recordings, but the 2 iPads cannot. Back up your device using iCloud or your computer. NordVPN â Extensive server network. 0 Kudos. How to access advanced settings. From there the Web Safe can be accessed and configured. 2 Log in to your Virgin Media account using your email address and password. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Connect to the router with a LAN cable. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I have added the address to the "accepted" list of web addresses on the router. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". virginmedia. Click on this and you'll see my message. 123 and 194. 67. Sign in to My Virgin Media a. A new secure password will be generated for you. Click on Manage Web Safe. Options. If you would like the Web Safe settings changed, let us know as this can be a work around for now. 1. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. on â09-09-2023 11:35. not the VM Hub. 1 or whatever else you like. 168. Settings to enter. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. These are two settings â Virus Safe and Child Safe. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Web safe provides ultimate protection when using the internet. Iâm sorry to hear of the issues that youâre having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Where you put your Hub can sometimes affect its wireless performance. this tool is useless and does not workRe: Manage Websafe settings. org. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. If you see two software update options available, choose the one you want to install. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Re: Websafe settings won't save. Stay safe online. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. . You need F-Secure SAFE â our award winning internet security package. 48. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. ' The child safe settings are on and correctly configured. We created Web Safe for our customers to make browsing safety a no-brainer. Get NordVPN - the #1 VPN for Virgin Media. Virgin Media Internet Security works even when youâre out and about â keeping your devices protected even when youâre not connected to our network. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 0. 220. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Home Phone. Like a lot of people here it seems. 8 and/or 1. If you changed the computer's network settings to use any Public DNS does that re-gain access. 1 on your browser. com, minecraft. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. g. Hi, I apologise whether this has been mentioned in the past. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. com and weâll look into them. Options. Open a Web browser (e. I am trying to turn on the web safe settings but it's not working. Click Apply. If it was a scam, they will be able to help and protect you from falling victim to fraud. Virus Safe - Enabled. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Stay safe online. More about Virgin Internet Security. WebSafe are safety settings that are selected to work over your home broadband connection. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. We would like to show you a description here but the site wonât allow us. 0 & V6. Sign in to My Virgin Media a. Manage Your. 67. Select SPAM Settings. Method 2: Flush DNS Cache. VPN operates fine for use with : Virus Safe : Enabled. Access Virgin Media router settings in modem-only mode. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job.